Refund policy
Last updated: 2 August 2026
At Fold & Keep we want you to be able to try the product in your own closet before you commit. That is what the 60-day risk-free guarantee on our site means, and this policy sets out exactly how it works.
1. The 60-day guarantee
You may return your order within 60 days of the delivery date. You do not need to give a reason — if the box is not right for you, that is reason enough.
To be accepted, the item must be complete: the storage box, the compression board, the X-brace frame, the pump and the straps. Everything should be in a condition that allows resale, which means normal trying-out is fine but heavy wear, damage or missing parts are not.
2. How to start a return
Write to support@foldandkeep.com with your order number and, if the item arrived damaged or faulty, a photograph. We reply within one business day with a return authorisation and the address to send it to.
Please do not send anything back before you have that authorisation. Parcels returned to an address other than the one we give you cannot be tracked to your order and cannot be refunded.
3. Who pays for return shipping
- Damaged, faulty, or not what you ordered: we pay. We send a prepaid label, and in many cases we will simply replace the item without asking for the original back.
- Changed your mind: you pay the cost of sending it back. The original shipping was free and is not deducted from your refund.
4. Refunds
Once your return reaches us we inspect it and issue the refund within 3 business days. It goes back to the original payment method. Your bank then needs 5 to 10 business days to show it — that part is out of our hands.
We refund the full price you paid for the returned item. Multi-box discounts are calculated on the pack: if you bought a 4-box pack and return two boxes, the two you keep are re-priced at the 2-box rate and the refund reflects that.
5. Damaged or missing on arrival
Tell us within 7 days of delivery and include a photograph of the item and the outer packaging. We replace it or refund it in full, at your choice, and you keep the damaged one — sending a broken box back across an ocean helps nobody.
6. Cancelling an order
If your order has not shipped yet, e-mail us and we will cancel it and refund you in full. Once it has left the warehouse it has to be handled as a return under section 2.
7. Exchanges
We sell one product in three pack sizes, so an exchange is handled as a return plus a new order. That is usually faster than waiting for a swap. If you want to move up from a 1-box to a larger pack, tell us and we will apply the difference rather than making you pay twice.
8. Items we cannot take back
- Items returned after the 60-day window has closed.
- Items with parts missing, or damage that was not there on delivery.
- Items sent back without a return authorisation.
9. Contact
Fold & Keep is a store operated by Arhan Trade LLC.
E-mail: support@foldandkeep.com
Phone: +1 727-310-0350
Address: Arhan Trade LLC, 7901 4th St N, Ste 300, Saint Petersburg, FL 33702, United States
We answer Monday to Friday, and we answer every message.
Nothing in this policy limits any statutory right you have as a consumer.