Shipping policy

Last updated: 2 August 2026

Shipping is free on every Fold & Keep order, with no minimum. This page explains how long it takes and what happens if something goes wrong on the way.

1. Processing

Orders are checked and packed within 1 to 2 business days. Orders placed at the weekend or on a public holiday start on the next business day. You get a confirmation e-mail immediately, and a separate e-mail with the tracking number once the parcel is handed to the carrier.

2. Delivery times

Our boxes ship from our fulfilment partner in Asia directly to you. Transit time is counted from dispatch, not from the moment you order.

Destination	Transit time	Cost
United States	3–7 business days	Free

These are estimates, not guarantees. Customs inspections, weather and peak periods such as late November and December can add time.

3. Where we ship

We currently ship to addresses in the United States. If your country is not available at checkout, we are not shipping there yet.

4. Duties and taxes

For United States orders there is nothing extra to pay. The price you see at checkout is the price you pay, and any import duty is handled by us.

5. Tracking

Every order ships with tracking. It can take 2 to 3 business days after dispatch before the carrier's system shows movement — a number that looks stuck at first is normal and does not mean the parcel is lost.

6. Wrong address

Please check your address before you pay. If you spot a mistake, e-mail support@foldandkeep.com straight away — we can correct it while the order is still being packed. Once it has shipped we cannot change it, and a parcel returned to us as undeliverable is refunded minus the return cost.

7. Lost or delayed parcels

If tracking has not moved for 10 business days, write to us. We open an enquiry with the carrier and, if the parcel cannot be found, we resend it or refund you in full. You do not have to chase the carrier yourself — that is our job.

8. Damaged on arrival

Photograph the item and the outer packaging and send them to us within 7 days of delivery. We replace or refund it in full. See our Refund Policy for the detail.

9. Contact

Fold & Keep is a store operated by Arhan Trade LLC.

E-mail: support@foldandkeep.com
Phone: +1 727-310-0350
Address: Arhan Trade LLC, 7901 4th St N, Ste 300, Saint Petersburg, FL 33702, United States